Work Experience
quality assurance engineer - smith micro software
July 2020 – Present
Led various teams of quality assurance engineers to complete our goals and meet our deadlines
Created test cases for the verification of new product features
Performed smoke, acceptance, and regression testing of an app using numerous Android and iOS devices
Presented new product features to coworkers and stakeholders
User Experience and QA Support technician - intern, Robert Bosch Llc
December 2018 – July 2020
Achieved excellent website production by conducting regular assessments of the user interface
Conducted user experience meetings to understand the needs of the stakeholders
Created wireframes with Balsamiq Mockup to develop scalable solutions for users
Developed new iterations of designs for enhanced functionality
Student lead/barista, starbucks
May 2017 – April 2018
August 2018 – December 2018
Achieved organized restaurant closings by closely managing my fellow students and completing store procedures
Attained excellent customer service skills while providing quality beverages, whole bean, and food products consistently
Education
University of Pittsburgh
Bachelor’s Degree in Information Science and Technology with a certificate in Digital Media
Summer 2019
Technology Coursework:
User Centered Design
Analysis of Information Systems
Human Factors in System Design
Intro and Intermediate Web Design
Professional Uses of Social Media
Graphics
Volunteer Experience or Leadership
mentor, Outdoor odyssey: leadership Academy
June 2015– August 2016
Helped troubled young girls through their difficult teenage years by leading them through challenging group activities
The Leadership Academy’s primary mission is to pair area youth with a mentor and provide these teams with a unique wilderness experience at their 500-acre Laurel Highland camp. The Leadership Academy incorporates leadership skills, high adventure, and team-building into a week-long curriculum that sets the stage for a year of follow on activity between mentors and their teams.
Software:
Figma
Balsamiq Mockup
Adobe Acrobat
SpiraTeam
Firebase Analytics
Apptentive Analytics
Skills
Languages:
HTML & CSS
mySQL
Operating systems:
Windows
Mac OS X
Linux
Android
iOS
UX Skills:
Conducting user interviews
Creating user stories & personas
Designing storyboards
Designing wireframes