Work Experience

quality assurance engineer - smith micro software

July 2020 – Present

  • Led various teams of quality assurance engineers to complete our goals and meet our deadlines

  • Created test cases for the verification of new product features

  • Performed smoke, acceptance, and regression testing of an app using numerous Android and iOS devices

  • Presented new product features to coworkers and stakeholders

User Experience and QA Support technician - intern, Robert Bosch Llc

December 2018 – July 2020

  • Achieved excellent website production by conducting regular assessments of the user interface

  • Conducted user experience meetings to understand the needs of the stakeholders

  • Created wireframes with Balsamiq Mockup to develop scalable solutions for users

  • Developed new iterations of designs for enhanced functionality 

Student lead/barista, starbucks

May 2017 – April 2018

August 2018 – December 2018

  • Achieved organized restaurant closings by closely managing my fellow students and completing store procedures

  • Attained excellent customer service skills while providing quality beverages, whole bean, and food products consistently


Education

University of Pittsburgh

Bachelor’s Degree in Information Science and Technology with a certificate in Digital Media

Summer 2019

Technology Coursework:

  • User Centered Design

  • Analysis of Information Systems

  • Human Factors in System Design

  • Intro and Intermediate Web Design

  • Professional Uses of Social Media

  • Graphics


Volunteer Experience or Leadership

mentor, Outdoor odyssey: leadership Academy

June 2015– August 2016

  • Helped troubled young girls through their difficult teenage years by leading them through challenging group activities

  • The Leadership Academy’s primary mission is to pair area youth with a mentor and provide these teams with a unique wilderness experience at their 500-acre Laurel Highland camp. The Leadership Academy incorporates leadership skills, high adventure, and team-building into a week-long curriculum that sets the stage for a year of follow on activity between mentors and their teams.


Software:

  • Figma

  • Balsamiq Mockup

  • Adobe Acrobat

  • SpiraTeam

  • Firebase Analytics

  • Apptentive Analytics

Skills

Languages:

  • HTML & CSS

  • mySQL

Operating systems:

  • Windows

  • Mac OS X

  • Linux

  • Android

  • iOS

UX Skills:

  • Conducting user interviews

  • Creating user stories & personas

  • Designing storyboards

  • Designing wireframes